How to Improve the Quality of Business Texting for The Benefit of Your Business

16 Mar

Business texting is a sale and marketing strategy that aims to improve the customer-client engagement irrespective of location. Business texting is pure communication. This strategy can boost the optimal sale of product and services. When correctly done, business texting can aid building a good reputation due to enhancing customer experience hence customer loyalty and retention. However, the suitability and efficiency of business texting depend on how smart the user is. It is you do not observe communication etiquette; you put the business at risk of losing its reputation. Here are few things to observe to improve the quality of your business texting.

Clarity and simplicity

Your texting you client either using SMS or email, you need to a simple and clear language. Do not use complicated words that would require a lot of time to comprehend and interpret. Not every client has that time to think about your works critically. So, you need to precise, simple and clear. Do not be too wordy. This would be boring and bothersome to client hence leading to withdrawals from the deal.

Quick response

Whenever you are in a text conversation with a client, you need to be very attentive to notice when a message gets to your gadget whether a phone, desktop, laptop or any other device you are using. As soon the message comes, read it and respond to it immediately. Most customers do not have the patience to wait for a long time for the responses to come through. Check out this website at for more facts about texting.


The timing of your conversations is also a very important factor that as a business person you cannot avoid to look into. Business texting at Text Better is part of the professional practice that requires that you observe your timing. Strictly maintain your conversation to working hours unless it is a 24 hours operation service like emergencies. But for ordinary business, do not carry the conversations home.

Watch out for autocorrect

Whenever you texting ensures you keyboards, the auto correct setting is off. But again, if you must use it, then be careful enough to read through the content of your text so that you do not have to send the wrong messages. Sending the wrong messages can mess you up a great deal especially if you're dealing with first-time clients or clients you have never met physically.


Finally, to improve the quality of your business texting at, you need to watch your tone. Be careful with how you punctuate your words because those punctuation marks speak a lot. Also, avoid vulgar and explicit words.

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